Prices and Refund Policy

ED Card Aruba is your reliable online platform, operated by Online Travel LLC, for completing the mandatory Embarkation/Disembarkation Card required for all visitors to Aruba. Our service fees cover the secure online processing of your application and dedicated customer support, so you can focus on planning your Caribbean trip.
If you have any questions about prices, payments or refunds, you can contact us at [email protected].

How our service works

When you submit your application, our team immediately reviews your information for common errors, secures your data, and schedules the submission according to the official ED Card time window before your arrival.

Once this process has started, resources are allocated to your application, which is why refunds may no longer be possible after the processing stage begins.

                    Important: Applying early is correct
                    You can apply months in advance. Your information is securely stored and monitored, and your ED Card is submitted only when the official time window opens before your arrival. This is one of the key benefits of our service.                

Prices

Standard Service: USD 69.99 per person.
UltraFast Service: Additional surcharge of USD 20.00 per person (total USD 89.99).
All prices are final and shown in United States Dollars (USD).

All prices include our service fee. Government or sustainability fees are included where applicable.

Our service fee is charged for the processing and handling of your online ED Card application and for providing customer assistance throughout the process. The fee does not cover any costs that may be required by airlines, travel agencies or other third parties related to your trip.

Refunds and Cancellations

We understand that travel plans can change. To keep the process transparent and fair, our refund and cancellation policy is as follows:

Refunds are available only if the application has not yet entered the processing stage.
Once processing has begun, no changes or refunds can be made.
Refund requests must be submitted through our contact form or via email to [email protected].
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

What is considered the "processing stage"?

The processing stage begins once your application has been reviewed and prepared for submission, which may occur shortly after payment. Once our team has allocated resources to process your application, refunds are no longer available.

                    Common question: I applied months before my trip. Is my application already processed?
                    No. Applying early is correct and recommended. Your information is securely stored and monitored, and your ED Card is submitted only when the official time window opens before your arrival. The processing stage refers to when we begin preparing your submission, not when you complete the form.                

How to request a refund

Locate your order number and the email address used during the application.
Contact us through the website contact form or send an email to [email protected] with your full name, order number and a short explanation of your request.
Our team at Online Travel LLC will review your case and confirm whether your application is still eligible for a refund.

Please note that we can only consider refund requests that meet the above conditions and that are submitted before the application enters the processing stage.

Request a refund

Important Notice

By completing your purchase, you acknowledge and agree to these pricing and refund terms. Please double-check all personal details before submitting your application, since incorrect or incomplete information may lead to delays, denial of boarding or denial of entry by the relevant authorities.

ED Card Aruba and Online Travel LLC assist you in submitting your ED Card application, but the final decision on your admission to Aruba is made exclusively by the border and immigration authorities. We cannot be held responsible for any decision related to your entry, for airline policies or for additional documentation that may be required for your trip.

For more information on our service conditions and user responsibilities, please review our Terms and Conditions.
If you need clarification about anything on this page, the team of Online Travel LLC is available at [email protected].