Request a Refund

Before requesting a refund

Most issues can be resolved without cancelling your application. Our support team can often correct errors or assist you quickly.

✓ Errors in submitted information can usually be fixed

✓ Pending applications can often be completed

✓ Refunds depend on the processing stage of your application

Contact support instead

Refund policy summary

We understand that travel plans can change. To keep the process transparent and fair:

✓ Refunds are only possible if your application has not yet entered the processing phase

✓ Once processing has started, no changes or refunds can be made

✓ Approved refunds will be returned to the original payment method

✓ Processing times may vary depending on your bank or payment provider

Reason *

First Name *

Last Name *

Email *

Country of Passport *

Passport Number *

Additional details *

I understand my information will be used to process my refund request and I accept the Privacy Policy *

Refund requests are reviewed according to our refund policy. Processing times and eligibility depend on the application status. We typically respond within 24-48 hours on business days.